SmallBizGenius Analysis
Touchofclass reviews highlight mixed customer satisfaction, with concerns over product quality, shipping delays, and poor customer service, but also praise for the store's product selection and prices.
Category Breakdown
Scores based on analysis of 24 recent reviews
Product Quality
7.0/10Several reviewers report receiving defective or low-quality products from Touchofclass, with issues like lamps being too lightweight and bedding not matching the advertised color.
14 reviews mention thisShipping & Delivery
6.0/10Customers describe long delays in receiving their orders from Touchofclass, with some waiting weeks for back-ordered items. The company is also criticized for charging extra fees for expedited shipping.
12 reviews mention thisCustomer Service
5.0/10Many reviewers find Touchofclass customer service to be unhelpful and even rude, with complaints about unresponsive emails, lack of communication, and issues getting refunds or returns processed.
16 reviews mention thisAesthetician Services
9.0/10A handful of positive reviews highlight the quality of Touchofclass's aesthetician services, with customers praising the work of specific therapists.
5 reviews mention thisPros & Cons
What Customers Love
"Just bought 2 lamps for over 300 dollars. Extremely poor quality. Switch up under the shade but lamps so lite weight that hard to turn off without knocking over or off table. could have bought better lamps for 15 dollars at walmart."
Common Complaints
"Just bought 2 lamps for over 300 dollars. Extremely poor quality. Switch up under the shade but lamps so lite weight that hard to turn off without knocking over or off table. could have bought better lamps for 15 dollars at walmart."
"I have been shopping. at this store for years I have spent a lot of money but the customer service is to be desired they are extremely extremely rude. I think they should not even receive one star."
"Made us wait for weeks for a back ordered product and then wanted me to pay for expedited shipping when it FINALLY came in."
Common Questions About Touchofclass
Answers derived from customer review patterns
Is Touchofclass legit and trustworthy?
Based on 45 reviews, the legitimacy and trustworthiness of Touchofclass appears to be mixed. While some customers report positive experiences, many others complain about issues like receiving defective products, long shipping delays, and poor customer service. Several reviewers state they will not shop with the company again due to these problems.
Based on 45 reviewsDoes Touchofclass have good customer service?
No, the majority of reviews indicate that Touchofclass customer service is lacking. Many customers report unhelpful, rude, and unresponsive interactions with the company's representatives, whether through email or phone. Several reviewers say the poor customer service alone is enough to deter them from doing business with Touchofclass again.
Based on 16 reviewsIs Touchofclass worth it for small businesses?
For small business owners, Touchofclass appears to be a mixed bag. While the store offers competitive pricing, especially on bulk orders, many reviews highlight significant issues with product quality and shipping/delivery that could cause headaches for small businesses relying on timely and reliable fulfillment. The poor customer service also seems unlikely to meet the needs of most SMBs.
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